Refund Return Policy

Vootu, Inc. (vootu) is pleased to provide the 2 & 5 YEAR Warranty for the listed products below. All vootu products are warranted to be free of defects in materials and workmanship for a specific period of time listed for each product type. Warranty is limited to repair or replacement of product upon verification of purchase.

5 Year Limited Warranty – All vootu products listed with DLC.

2 Year Limited Warranty – All screw in base type bulbs – E12/E26/E40

Returns

In the event that any vootu product is returned by customer, vootu will accept the return but the customer will incur a 20% restocking fee.

Replacement Criteria

In the event that any vootu product is found to be defective in materials or workmanship within warranty period, vootu will repair or replace the product upon meeting the following criteria:

Customer downloads a RMA (Return Merchandise Authorization) form.

Instructions for submitting RMA form

Fill out this form in its entirety.
Submit this form to shipping@vootu.com with the following attachments:

a. Copy of Original Invoice
b. Pictures of the fixture that it was install and being used in
c. Picture of how it was wired when installed (if possible)

After we receive the RMA form, we will review the information and issue you an RMA# that we will use to identify your return throughout the entire process.

Once you have been issued your RMA# by vootu, you can then ship the product back to our corporate office.

The address is: 11721 US Highway 19 N., Clearwater, FL 33778

Please put your RMA # on the outside of the box, or put AJ Kuhn as the attention when shipping back to help identify the shipment when it arrives.
Once we receive your RMA at our facility, you will receive confirmation of its arrival within 48 hours.

Within 7 days, we will contact you with an update of the results of our initial testing & whether we are replacing the product or if further repairs are needed. . If product is deemed to have failed due to defective components or workmanship, we reserve the right to either repair, replace or refund product.

If further repairs are needed, please allow up to 14 days for repairs to be completed and returned.

Disclaimers

vootu, Inc. (vootu) will not replace or issue credit for any product that has been misused, mishandled or improperly installed, as determined by our inspection upon return. In the event that a product is misused or damaged by a customer prior to the expiration of the warranty period, vootu disclaims all obligations under this warranty. Warranty is not transferable unless approved in writing by vootu, Inc. prior to any warranty claim. Any physical damage, changes to the product, or defacing of labels or parts & components voids warranty. Except for the foregoing, vootu, Inc. (vootu) disclaims all other warranties, expressed or implied, including and implied warranties of merchantability, fitness for use or fitness for a particular purpose. In no event shall vootu be liable for any other costs or damages, including lost profits, incidental, special or consequential damages.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin1@vootu.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 11721 US Hwy 19 N , Clearwater, FL, 33764, United States.

Shipping

To return your product, you should mail your insured product back to:

11721 US Hwy 19 N , Clearwater, FL, 33764, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.